FAQ
Frequently Asked Questions: Your Queries Answered
Booking with Delux Transfer is easy and convenient. Visit our website and choose the service you require, be it an Airport Transfer, Hourly Chauffeur, Point-to-Point Transfer, or Event Transportation. Select your desired vehicle, input your pickup and drop-off information, date, and time, and submit your booking. You will receive an instant confirmation of your reservation. For any specific requests or questions, our customer service team is available to assist you.
Delux Transfer sets itself apart through its commitment to luxury, reliability, and personalized service. Our fleet exclusively consists of the latest models of Mercedes S Class and Mercedes V Class vehicles, ensuring a premium travel experience. Additionally, our professional chauffeurs are knowledgeable, courteous, and dedicated to providing a seamless and comfortable journey. We tailor our services to meet the unique needs of each client, ensuring a bespoke travel experience that is unmatched in Milano.
Yes, our chauffeurs are multilingual, including fluency in English, to ensure clear and effective communication with our international clients. They are also knowledgeable about Milano and can provide valuable insights and recommendations during your journey.
During the booking process, you can specify your preference for either a Mercedes S Class or Mercedes V Class vehicle, subject to availability. Each vehicle type offers its own unique set of features and levels of comfort to suit your specific travel needs and preferences.
At Delux Transfer, the safety and well-being of our passengers are our top priorities. Our vehicles undergo regular maintenance and safety checks to ensure they are in perfect condition. Additionally, we adhere to strict cleanliness protocols, including thorough sanitization of vehicles before and after each use, to provide a safe and hygienic environment for our passengers.
Yes, we understand that plans can change. Delux Transfer offers a flexible cancellation policy. Cancellations made at least 24 hours before the scheduled pickup time are free of charge. For cancellations made less than 24 hours in advance, a cancellation fee may apply. For detailed information on our cancellation policy, please refer to our website or contact our customer service team.
Yes, we are happy to provide child seats upon request to ensure the safety and comfort of our younger passengers. Please mention your need for a child seat at the time of booking, including the age and weight of the child, so we can accommodate your request appropriately.
Yes, Delux Transfer offers the convenience of booking round-trip services. When making your reservation, simply indicate your return details, and we will take care of the rest, ensuring a seamless travel experience from start to finish.
For any other questions or specific needs, our customer service team is always ready to assist you in making your travel experience with Delux Transfer as smooth and luxurious as possible.